Has your small business struggled to get positive Google reviews? Are you perplexed why more of your customers won’t take the time to write a review, even after you provided them with great service and asked them if they would leave a positive review?
The reason your customers aren’t leaving Google reviews probably isn’t because they weren’t satisfied with your work. More than likely, they just forgot. Even those who whole-heartedly agree to leave you a great review can get distracted with other things once your business transaction is over. It’s a classic case of “out of sight, out of mind.”
As a small business, you need to follow up if you want to actually secure that review!
Fortunately, there are services out there that make following up easy. One such service is Moxly. Moxly is a service that is designed specifically with small businesses in mind. All a small business needs to do is provide Moxly with a list of customer email addresses and they take it from there.
What makes Moxly especially great is that the service is designed to help filter out negative reviews. When a customer gets an email, they are first presented with a simple question: “Were you satisfied with your service from [company name]?” If they click “no,” they are then asked to describe why they were not completely satisfied. That feedback goes to the client as private feedback. It is not published as a Google review for the public to see. This system gives dissatisfied customers a way to vent their frustrations without damaging the reputation of the company online. The company can choose to respond to the dissatisfied customer privately (or not).
However, if a customer clicks on “yes,” indicating that they were satisfied with their interaction with the company, they are taken directly to Google to leave a public review.
If a customer doesn’t respond to the first email from Moxly, the system emails them two more times to remind them. A customer can unsubscribe from the reminders at any time (although most don’t).
Using a system like Moxly helps small businesses gain more Google reviews with little effort on their part. Customers are typically happy to leave reviews for quality companies. Businesses just need to make it easier for them. The best way to do this is to prompt customers when they are already on a device like their smartphone or computer, checking their email.
Moxly clients have seen an average increase of 550% in their number of 5-star Google reviews! As of this writing, 100% of negative reviews were filtered out, with negative feedback going only to the business, instead of being posted publicly on Google.
To learn more about Moxly, visit their website: https://moxly.us/
